Infinity Insurance Agency Review for 2026 (Kemper-Backed Insurer)

Infinity Auto Insurance now operates as Infinity Insurance Agency, Inc., rather than as a carrier that sells or underwrites new policies.

The agency connects drivers with auto insurance options from multiple carriers, so another insurer will typically issue and service the policy. Coverage, pricing, discounts, and claims handling can vary based on the insurer that ultimately writes the policy.

See how much you’ll pay for car insurance by entering your ZIP code into our free comparison tool.

Infinity Auto Insurance Coverage Options

Infinity Insurance Agency can help drivers compare policies from partner carriers. Depending on the carrier and state, options may include:

• Collision
• Comprehensive
• Liability
• Medical payments
• Personal injury protection
• Uninsured motorist coverage

Full coverage usually means a policy includes liability, collision, and comprehensive coverage. It doesn’t mean every cost is covered. Limits, deductibles, exclusions, and optional coverages still determine how much protection the policy provides.

Review the policy carefully before you enroll. The lowest quote may not be the best value if it comes with high deductibles, low limits, strict payment terms, or limited customer support.

Optional Coverage

Partner carriers may offer optional coverages such as:

• Custom Equipment Coverage: Covers certain added parts or upgrades.
• Glass Coverage: Helps pay for windshield or window damage.
• Rental Reimbursement: Helps pay for a rental car after a covered claim.
• Roadside Assistance: Helps with towing, jump starts, and lockouts.

Roadside assistance can help if you drive an older car. Rental reimbursement can be useful if you depend on your car every day. Higher liability limits may be worth considering if you want more financial protection after an at fault accident.

Infinity Car Insurance Discounts

Discounts depend on the carrier. Common savings may include safe driver, paid in full, multi vehicle, continuous insurance, defensive driving, paperless billing, anti theft, and low mileage discounts.

Ask for a discount review before you buy. Some discounts vary by state, driver profile, vehicle, and coverage level.

Infinity Auto Insurance Customer Reviews & Ratings

Infinity Auto Insurance gets low marks for customer experience. Credio gives Infinity a 1.7 out of 5 rating, and many customer complaints focus on support, claims, and communication issues.

Signing up through an independent agent may be simple, but service after purchase can vary. Infinity now operates as an independent agency, which means the customer experience may depend on the agent and the carrier that issues the policy. Policy changes may also go through an agent, which some customers may find convenient.

Infinity may be financially stable, but service can vary by carrier, agent, and policy. Its website covers the basics, so ask how billing, claims, and support work before you buy.

Drivers have to file a claim with their carrier rather than through Infinity or an independent agent. This may be less convenient for some drivers, since claim reporting, updates, and support may depend on the carrier handling the policy.

According to the BBB, Infinity Auto Insurance is not BBB accredited and has a B- rating. The BBB reports 11 complaints closed in the past 12 months and 34 complaints closed in the past 3 years. Many complaints involve communication with adjusters and repair issues.

The Bottom Line

Infinity Auto Insurance no longer operates as an insurance carrier or underwrites policies. Infinity Insurance Agency, Inc. now works as a licensed independent agency that connects drivers with policies from multiple carriers.

It may be worth checking if you need nonstandard auto insurance or want help comparing options.