Marissa Hayes is a technical editor and contributing writer. She holds a Bachelor’s Degree in history, and she was the editor of the literary magazine, The Bluestone Review.

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Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years. He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like

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Reviewed by Daniel Walker
Licensed Car Insurance Agent Daniel Walker

UPDATED: Apr 6, 2022

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It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We partner with top insurance providers. This doesn’t influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

The Short of It

  • Great Northern Insurance Agency sells auto insurance from over 20 companies to drivers in and around Chicago, IL
  • If you work with an agent from Great Northern, you will be able to compare companies quickly and efficiently to make sure that you get the right coverage at the best rate
  • The level of customer service you receive will depend mainly on which agent you work with, so you may want to get recommendations from friends, families, and neighbors

If you live in the Chicago area, you likely have access to many car insurance options. For years, Great Northern Insurance Agency has been helping drivers in the Chicago area find car insurance coverage at affordable rates. However, there are mixed reviews about the company’s customer service.

Great Northern prides itself on providing personal customer service from agents who work closely with their customers. However, your experience as a customer may vary based on which agent you choose. Before working with one of Great Northern’s agents, make sure you compare them to other options in your area.

What is the Great Northern Insurance Agency?

Great Northern Insurance Agency was founded in Illinois in 1973. It relies heavily on personal customer service provided by real people to sell insurance to drivers in the Chicago area.

In addition, its network of independent agents can help you customize a policy that meets your needs during in-person meetings.

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What kind of auto insurance is available from Great Northern Insurance Company?

Great Northern Insurance Agency provides car insurance from multiple companies, including Travelers, Progressive, Liberty Mutual, etc. Because the agents sell insurance from so many companies, you are more likely to find a policy that provides the coverage you need at an affordable rate.

The companies that Great Northern partners with sell basic policies, such as:

  • Liability coverage
  • Uninsured/underinsured motorist coverage
  • Collision coverage
  • Comprehensive coverage
  • Several add-on coverages

Policies may vary based on covered losses, added benefits, or other particulars.

You will also likely have more options for add-on coverages to customize your policy, such as roadside assistance and car rental coverage. For example, Great Northern’s roadside assistance programs can cover unlocking and towing 24/7.

In addition to basic coverage, the Great Northern insurance company can provide SR-22 insurance. SR-22 insurance is for high-risk drivers who need to provide an SR-22 form to the state of Illinois to prove they have coverage that meets the state’s requirements.

Other coverage includes travel car insurance for individuals who visit Mexico.

How much is Great Northern auto insurance?

Because Great Northern provides coverage from many companies, your rates will depend on the quotes from the individual companies. One of the perks of working with an independent insurance agent is that you can compare quotes from multiple companies quickly and easily, which allows you to choose a policy at the best rate.

Let’s take a look at some sample Illinois car insurance rates based on coverage levels from some companies that Great Northern may work with:

ProviderLow CoverageMedium CoverageHigh Coverage
American Family$3,673.16$3,944.42$3,798.90
Liberty Mutual$2,140.41$2,264.25$2,403.08
State Farm$2,200.64$2,332.30$2,453.41
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In addition, here are some sample Illinois car insurance rates based on driving records:

ProviderClean RecordWith 1 Speeding
With 1 AccidentWith 1 DUI
American Family$2,797.36$3,173.51$3,971.42$5,279.69
Liberty Mutual$1,891.37$2,146.09$2,681.59$2,357.92
State Farm$2,128.05$2,328.78$2,529.52$2,328.78
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When you visit Great Northern, the agents there can provide you with comparisons for each of their companies so that you can choose a policy that has the right coverage without spending too much.

How is Great Northern Insurance Agency rated?

Great Northern Insurance Agency is accredited by the BBB and has an A+ rating. However, Great Northern only has a 1/5-star rating on the BBB website. But this is from only three reviews, and you should keep in mind that many people only leave complaints on the BBB website rather than good reviews.

Great Northern has over 200 reviews on Google, which average a 3.6 out of a 5-star rating. Many of the reviews are either 1-star ratings or 5-star ratings (very few in between). Based on the mixed reviews regarding customer service, your experience may depend on which agent you’re working with.

If you are working with an agent that struggles to provide good service, you may experience a hard time with claims processing. Therefore, it is helpful to ask around beforehand to see if you know anyone who can recommend a good agent.

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How do you file a claim with Great Northern auto insurance?

If you need to file a claim with Great Northern Insurance Agency, you must do so within 48 hours of an accident.

Immediately following an accident, try to get all drivers, passengers, and witnesses’ names, phone numbers, and addresses. You should also get the insurance company’s name and policy number for each vehicle.

It is always advisable to not admit fault or discuss accident details with anyone other than a police officer. Also, get the police report number, officer’s name, and officer’s badge number. You may also want to take photos of the accident and document your experience on your phone using your notes app.

When you are ready to file your claim, you can call Great Northern at (773) 838-3900 or visit your agent’s office.

How do you contact Great Northern Insurance Agency?

The best way to contact Great Northern is by phone or in person. The Great Northern insurance company’s phone number is (773) 838-3900. In addition, the office locations are:

  • South Sales Office. South Chicago and South and Southwest Suburbs — 5632 South Pulaski Road, Chicago, IL 60629
  • West Sales Office. West Chicago and West Suburbs — 3618 West 26th Street, Chicago, IL 60623
  • North Sales Office. North Chicago and North Suburbs — 4155 North Elston Avenue, Chicago, IL 60618

If you are already working with an agent from Great Northern, you may want to reach out directly to them. However, if you are not working with an agent from Great Northern but would like to, visit the office nearest you.

Should you buy auto insurance from Great Northern Auto?

Great Northern Insurance Agency has many options for auto insurance, which could make it easier to find a policy that has the exact coverage you need with the add-ons that make you feel more secure. In addition, Great Northern can compare the policies of multiple companies and get you the best rate from those companies.

Working with an independent insurance agent can have its advantages if you value in-person customer service from someone who understands your situation. However, your experience may vary by agent based on their level of professionalism and dedication to their job.

Therefore, if you want to work with an agent from Great Northern, you should ask around with friends, family, and neighbors first to see if you can get recommendations for which agent to work with.

Finally, it would help if you considered the level of technology you want to use in your insurance processes, such as making payments or filing claims. While Great Northern does have some of these essential capabilities on its website and app, other companies may be more advanced, making it easier for customers.

Take the time to compare agents, insurance companies, policies, and rates before buying auto insurance.